Terms & Conditions

Last Updated: July 7, 2026

Welcome to Sarah & Daniel Sydney. These Terms & Conditions govern your use of our website and all purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy. If you do not agree with these terms, please do not use our website or place an order.

1. Company Information

These Terms & Conditions apply to all purchases made through Sarah & Daniel Sydney.

For any questions regarding these terms, please contact our Customer Support team using the contact details provided at the end of this document.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.

  • The information you provide during checkout is accurate and complete.

  • You are legally authorized to use the selected payment method.

We reserve the right to refuse or cancel any order if fraudulent, inaccurate, or unauthorized information is suspected.

3. Product Information

We make every reasonable effort to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Colors may appear differently depending on your screen or device.

  • Minor variations in size, color, texture, or finish may occur.

  • Product packaging may differ from images shown.

  • Typographical errors, pricing mistakes, or technical inaccuracies may occasionally occur.

Sarah & Daniel Sydney reserves the right to correct any errors and update product information without prior notice.

4. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region.

By submitting an order, you authorize us to charge your selected payment method for the total purchase amount, including any applicable taxes and shipping fees.

If a payment is declined or cannot be verified, we reserve the right to cancel the order.

5. Order Processing & Shipping

Our standard processing time is 1–3 business days.

Estimated delivery times are generally 1–7 business days after dispatch, depending on the destination.

Many of our products are shipped directly from our trusted international suppliers in order to reduce waste and improve operational efficiency.

Delivery estimates are provided for guidance only and are not guaranteed.

Unexpected delays caused by:

  • Customs inspections

  • Public holidays

  • Severe weather

  • Carrier disruptions

  • High shipping volumes

  • Circumstances beyond our reasonable control

do not entitle customers to cancel an order or request compensation solely because of delayed delivery.

Customers are responsible for complying with any local import regulations that may apply in their country.

6. Pricing

All prices displayed on our website are shown in the applicable local currency unless otherwise stated.

We reserve the right to adjust prices, promotions, discounts, or product availability at any time without prior notice.

Obvious pricing errors may be corrected even after an order has been placed. If this occurs, customers will be contacted before the order proceeds.

7. Returns & Cancellations

Our complete return conditions are described in our Return & Refund Policy.

Orders cannot be cancelled once they have entered processing.

Refund requests and payment disputes should not be initiated before first contacting our Customer Support team, as many issues can be resolved quickly and fairly through direct communication.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Sarah & Daniel Sydney shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits, income, or business opportunities.

  • Delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

  • Packages marked as successfully delivered by the carrier.

  • Incorrect shipping information provided by the customer.

Our maximum liability for any claim shall never exceed the purchase price paid for the affected product.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product photography

  • Images

  • Graphics

  • Website design

  • Text

  • Videos

  • Icons

  • Layout

  • Marketing materials

is the exclusive property of Sarah & Daniel Sydney or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

10. Customer Complaints

We value customer feedback and aim to resolve complaints promptly and fairly.

If you experience any issue with your order, please contact our Customer Support team and include:

  • Your order number

  • A detailed explanation of the issue

  • Clear photographs where applicable

We aim to respond to all inquiries within five (5) business days.

11. Force Majeure

Sarah & Daniel Sydney shall not be held responsible for delays or failure to perform any obligation resulting from events beyond our reasonable control.

Such events include, but are not limited to:

  • Natural disasters

  • Government actions

  • Pandemics

  • Strikes

  • Customs delays

  • Transportation disruptions

  • Internet or system failures

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable to our business operations.

Any disputes arising from or relating to these Terms shall be submitted to the competent courts, unless mandatory consumer protection laws require otherwise.

Nothing in these Terms limits any statutory consumer rights that cannot legally be waived under applicable law.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes become effective immediately upon publication on our website.

Customers are encouraged to review these Terms periodically before placing new orders.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Support team.

Sarah & Daniel Sydney

Email: Info@SarahandDanielSydney.com