Privacy Policy

Last Updated: July 7, 2026

At Sarah & Daniel Sydney, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, create an account, or contact our customer support.

We process your personal information in accordance with the General Data Protection Regulation (GDPR) and all other applicable privacy laws.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number (where provided)

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Delivery preferences

Payment Information

Payments are processed securely through our trusted payment providers. We do not store your full payment card details on our own servers.

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

Customer Support Information

When you contact us, we may collect the information you provide in emails, contact forms, or other communications to assist you with your request.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Process payments securely.

  • Provide customer support.

  • Send order confirmations, shipping updates, and tracking information.

  • Improve our website, products, and customer experience.

  • Prevent fraud, abuse, and unauthorized transactions.

  • Comply with legal and tax obligations.

  • Send promotional emails and marketing communications only where you have given your consent or where permitted by applicable law.

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (processing your order).

  • Your consent (for example, marketing communications).

  • Compliance with legal obligations.

  • Our legitimate business interests, including fraud prevention, customer service improvements, website optimization, and security.

4. Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

Your information may be shared with:

  • Secure payment providers.

  • Shipping and logistics partners.

  • Suppliers responsible for processing and dispatching your order.

  • Website hosting providers.

  • Analytics providers.

  • Marketing service providers (where applicable and subject to your cookie preferences).

  • Government authorities where legally required.

We never sell your personal information to third parties.

Because some products may be shipped directly from our international suppliers, certain personal information (such as your name, shipping address, and contact details) may be transferred outside the European Economic Area (EEA), including to suppliers located in China. Where such transfers occur, we implement appropriate safeguards to protect your personal data in accordance with the GDPR.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

Certain financial and tax records may be retained for up to seven (7) years, as required by applicable law.

When your information is no longer required, it will be securely deleted or anonymized.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly.

  • Remember your preferences.

  • Analyze website traffic and performance.

  • Improve user experience.

  • Measure marketing effectiveness.

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

Please refer to our separate Cookie Policy for more detailed information.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures include, but are not limited to:

  • SSL encryption for secure data transmission.

  • Secure payment processing.

  • Restricted access to personal information.

  • Regular security monitoring.

  • Trusted third-party service providers that comply with industry security standards.

Although no online system can guarantee absolute security, we continuously work to protect your information using commercially reasonable safeguards.

8. Your Rights

Subject to applicable privacy laws, you have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal data.

  • Restrict the processing of your data.

  • Object to certain processing activities.

  • Withdraw your consent at any time where processing is based on consent.

  • Request a copy of your personal data (data portability).

  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or regulatory obligations.

The latest version will always be published on our website with the updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Sarah & Daniel Sydney

Email: Info@SarahandDanielSydney.com