Shipping & Delivery Policy

Last Updated: July 7, 2026

At Sarah & Daniel Sydney, we are committed to delivering your order as quickly, safely, and efficiently as possible. Please read our Shipping & Delivery Policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to monitor the progress of your shipment.

Please note that orders are not processed on weekends or public holidays.

2. Estimated Delivery Time

After dispatch, the estimated delivery time is typically 1–7 business days, depending on your delivery location.

Delivery times are estimates only and may occasionally be affected by circumstances beyond our control, including:

  • Customs inspections

  • High seasonal demand

  • Public holidays

  • Severe weather conditions

  • Transportation delays

  • Carrier-related disruptions

While we always strive to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

3. Shipping Origin

To reduce unnecessary waste, avoid excess inventory, and minimize our environmental impact, many of our products are shipped directly from our trusted international suppliers.

As a result, your order may be dispatched from China.

Depending on your country's import regulations, customs duties, import taxes, or handling fees may apply. These charges, where applicable, are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated during checkout and depend on several factors, including:

  • Delivery destination

  • Package weight

  • Shipping method selected

  • Current shipping rates

The total shipping cost will always be displayed before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring the shipment using the tracking link provided.

Please regularly check your tracking information to determine:

  • The current delivery status.

  • Whether a delivery attempt has been made.

  • Whether the parcel has been redirected to a local collection point.

  • Whether additional action is required to receive the package.

Failure to collect a package from a designated pickup location may result in the parcel being returned to the sender. Any additional shipping costs incurred for reshipment may be the responsibility of the customer.

If you believe your shipment has been delayed or there is an issue with delivery, please contact our Customer Support team at Info@SarahandDanielSydney.com before initiating a payment dispute or chargeback. In most cases, we can resolve shipping issues quickly and efficiently.

6. Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, please contact us within 24 hours of placing your order. While we will make every reasonable effort to update your order, changes cannot be guaranteed once processing has begun.

Once the shipping carrier confirms that a package has been successfully delivered to the address provided at checkout, responsibility for the shipment transfers to the customer.

Sarah & Daniel Sydney cannot be held responsible for:

  • Incorrect or incomplete addresses provided by the customer.

  • Packages marked as delivered by the shipping carrier.

  • Failed delivery attempts due to customer unavailability.

  • Packages not collected from designated pickup locations.

  • Delays caused by customs, weather conditions, transportation disruptions, or circumstances beyond our reasonable control.

7. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or you experience any delivery issues, please contact us as soon as possible.

To help us investigate your claim efficiently, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs (if the package or items arrived damaged).

We will work closely with the shipping carrier to find an appropriate resolution as quickly as possible.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support team.

Sarah & Daniel Sydney

Email: Info@SarahandDanielSydney.com